Frequently Asked Questions

Our website only exclusively for approved stockists. To access pricing and place orders, you must register as a stockist. Become a Stockist

All pre-orders, in stock, an flow stock garments are sold in full packs.

For custom production orders, the minimum order quantity is 100 pieces per style/colour.

Our standard pack ratio is 1-2-2-2-1 (sizes 6–14). Please note: some garments may have a different ratio depending on the style. For specific details, refer to our Labels & Pack Options guide or product details.

The pack ratio is always listed in the product description section.

Yes. As a wholesale supplier, we only sell to registered businesses with an ABN/ACN.

We launch weekly new arrivals to ensure your store always has fresh, on-trend styles.

All orders must be authentic and comply with our Terms & Conditions. If our system identifies an order as inauthentic, we reserve the right to cancel it at any time. However, if you believe your order was cancelled in error, please contact our Customer Care team customerservice@rosebullet.com.au - we’re always here to help.

Yes, we do.

Location:
142 Langridge St, Collingwood VIC 3066, Australia

Opening Hours:
Weekdays: 9:00am – 5:00pm
Closed on Public Holidays

Or visit our contact us.

Yes. Certain styles are replenished in the same colour or released in new colours/prints.

Unfortunately, orders cannot be cancelled due to change of mind.

Not immediately. All orders are subject to acceptance and availability. After placing an order, you’ll receive an order confirmation email acknowledging that we’ve received your order. This is not a guarantee of fulfilment.

Due to high stock turnover, there may be cases where certain items are unavailable. If this happens, our Customer Care team will contact you with alternatives. If you choose not to proceed with the substitute style, you may cancel that item, and we will issue either a store credit (with expiry) or a refund via your original payment method for the unfulfilled item(s).

Please contact our contact@rosebullet.com.au or use the Live Chat option. A representative will respond promptly during our business hours.

Pricing is displayed once you log in as a stockist. Discounts apply for production orders, bulk quantities, and approved agencies.

We accept Apple pay, Google pay, Visa, MasterCard, Amex, Direct Transfer, BPAY, and Shop Pay.
For production orders, a 50% deposit is required upfront, with the balance due prior to shipment.

No, all orders are prepaid.

No, we do not accept returns for change of mind or slow sell-through. For full details, please refer to our Terms & Conditions.

Please inspect all deliveries immediately upon receipt. Faulty claims must be lodged
within 5 business days through our Returns Form. Once assessed and approved, claims will be processed as either a credit note or a replacement.

Shipping rates are automatically calculated at checkout based on your order size, weight, and delivery location.

Yes. If you prefer to collect your order, simply contact us via e-mail. Pick-ups are available from our Melbourne warehouse during business hours.

All wholesale orders are dispatched from our Melbourne warehouse.

Yes. We supply boutiques worldwide. International shipping rates are calculated at checkout.

• In-stock/flow stock orders: Dispatched within 1–2 business days.
• Production/custom orders: 2–3 months from design to delivery, with 15–20 day lead time for repeat runs.

• For Australian deliveries, we partner with Direct Freight and Sendle to ensure fast, reliable service nationwide.
• For international orders, we ship via DHL Express.

Once your order has been confirmed and dispatched, you’ll receive an email or txt notification with a tracking number.

Yes. We specialise in private label production, including design, tech packs, sampling, fabric sourcing, size grading, swing tags, and bulk manufacturing.

MOQ is 100 pieces per style/colour. Sample turnaround is 7-15 days, with repeat production ready in 30 days.

For full details about our production services (custom manufacturing, sampling, fabrics, timelines, and MOQs), please visit our Design & Production page.

Yes – all stockists who's join us on The Rosebullet Society program receive access to weekly
newsletter, high-resolution campaign images, blog, collections and product shots to support online and in-store promotion.

Become a stockist and subscribe to our weekly newsletter or follow us on Instagram, Pinterest, or TikTok for instant updates and early access to new arrivals.

Yes. Agencies and showrooms receive exclusive discounts, account management support, and priority production scheduling. Contact Us for more information.