Rosebullet Society Policy

Earning Points

• Points are earned on eligible wholesale orders only (excluding shipping fees, taxes, discounts, and sale items).
• Bonus points may be offered for sign-up, referrals, or promotions as specified.
• Points are added to your account once payment for an order is confirmed.
• Points do not expire. However, once points are redeemed for a credit, voucher or coupon, that redemption must be used within 30 days unless otherwise specified. Expired credits or coupons cannot be reinstated.

Redeeming Points

• If a refund is approved, we will ordinarily issue a credit note or apply points back to your account. Refunds to the original payment method will only be processed if required by law.
• Minimum redemption: 2,000 points = Free Shipping Coupon (limit one coupon per order).
• Other redemption offers may be introduced and will be clearly stated at the time of promotion.
• Points cannot be combined with other discounts, sales, promotions, or vouchers unless explicitly stated.
• Redemptions are valid for 30 days from the date of issue. Expired credits or coupons cannot be reinstated.

Exclusions

• Sale, clearance, or discounted items are excluded from earning or redeeming points.
• Points are not earned on shipping costs, taxes, or handling fees.
• Rewards cannot be exchanged for cash or transferred between accounts.

Loyalty Tiers

• The Bloom Levels status is determined by cumulative points earned within a 12-month period.
• Higher tiers may offer faster point accumulation and exclusive benefits.
• Rosebullet reserves the right to adjust tier thresholds or benefits at any time.

Program Misuse

• Any fraudulent activity, misuse of rewards, or attempts to manipulate the program may result in forfeiture of points and/or account suspension.
• Rosebullet reserves the right to audit accounts and adjust points in cases of error, return, or cancellation.

Program Changes

• We may amend or discontinue the Rewards Program at any time. Where reasonably practicable, we will give you at least 30 days’ notice of material changes (via our website or email).
• Any changes will be updated on our website and communicated to members where appropriate. Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law that cannot lawfully be excluded. However, as our products are supplied for re-supply and commercial use, in most cases those consumer guarantees will not apply.
• Rosebullet Society is governed by these Terms & Conditions, which may be updated from time to time without prior notice.